1. Overview
We want every Tgolabs order to arrive as expected. This policy explains when returns, refunds or exchanges are available and how to contact us if there is a problem with your order.
2. Change-of-mind returns
Tgolabs does not accept returns or exchanges for change of mind once an order has been delivered.
Please review product descriptions, dimensions, materials and product images carefully before placing your order. If you have a product question before purchasing, contact us and we will help with the information available to us.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective, incorrect or materially different from the item ordered, contact us promptly at info@tgolabs.com with your order number, a description of the issue and clear supporting photographs where relevant.
After reviewing the issue, we may provide an appropriate remedy such as replacement, exchange, repair where suitable, or refund, depending on the circumstances and applicable law.
Normal 3D-printing characteristics such as subtle layer lines, surface texture and minor visual variations inherent to the manufacturing process are not, by themselves, considered defects.
4. Refunds
Where a refund is approved, it will normally be issued to the original payment method. Processing times after we issue a refund may vary depending on your bank, card issuer or payment provider.
Refunds may also be issued where Tgolabs cancels an order that has already been paid for.
5. Exchanges
We do not offer change-of-mind exchanges after delivery. Where an item is damaged, defective, incorrect or otherwise qualifies for a remedy, an exchange or replacement may be offered where appropriate and available.
6. How to contact us
Email info@tgolabs.com or call +91 83471 46364. Please keep your order number available so we can identify your purchase.
7. Cancellations
We understand that an order may occasionally need to be cancelled shortly after it is placed. This policy explains the current Tgolabs cancellation window.
Cancellation window
You may request cancellation within 6 hours of placing your order.
We use a clear 6-hour window so there is no uncertainty about whether an order is still within the cancellation period.
How to request cancellation
Send your cancellation request to info@tgolabs.com or call +91 83471 46364. Include your order number and the name or contact details used to place the order.
Refund after cancellation
If a cancellation request is accepted after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method. Your bank or payment provider may require additional processing time after the refund is issued.
When cancellation may not be possible
Even within the general cancellation window, please contact us as quickly as possible. Once an order has entered final fulfilment or has already been dispatched, cancellation may no longer be possible.
This cancellation policy is separate from remedies that may apply if a delivered product is damaged, defective, incorrect or otherwise covered by applicable consumer law.